CLIENT EXPERIENCE
Our processes are built around transparency and collaboration, and we encourage open communication and client involvement in all parts of the design process.
CURATION
We curate from artisans and makers who practice quality craftsmanship, ethical practices, and inventive design. We aim to source pieces that become heirlooms for years to come.
PERSONALIZATION
We aim to deeply understand our clients’ personalities, lifestyles, tastes and goals and allow this to dictate the stylistic direction on our projects, rather than pushing our own style.
Having a clear budget is very important for your project to run smoothly. If you are unsure about what to expect for renovations, we recommend looking at the National Remodeling Cost vs. Value report based on your location. If you need help establishing a budget for furnishings, please let us know and we can send over a budget worksheet to help guide you. We help guide all of our clients on where to invest based on their unique goals.
We see our clients as collaborators and partners in our projects, and we can accommodate a higher or lower amount of involvement based on the client’s preferences, but expect to be regularly connected throughout all phases. Typically, that means averaging a check in at minimum every 1-2 weeks.
We bill “hourly by retainer” for all design and project management services. After the initial consultation, we provide a scope of work and estimate of total hours. A retainer is collected before work begins, and we bill monthly as work progresses.
We are proud to offer a white-glove procurement service to our full-service clients. We send detailed proposals for your approval and we take it from there. Once ordered, items are sent to a receiving warehouse where they are received, inspected, and stored until the final installation. We sell all products at retail costs or equivalent.
Establishing your design team should be one of the first tasks when preparing for a decoration or renovation project. Our preferred approach is to collaborate with architects and tradespeople from the start to ensure success. Additionally, we take on only a few projects at a time and typically have a wait list, so we recommend reaching out as early as possible.